Terms of Service

Consumer Responsibilities

Account Registration

Consumers must provide accurate, complete, and current information when creating an account. You are responsible for maintaining the confidentiality of your account credentials.

Purchasing Goods

When purchasing goods:

• You agree to pay the listed price which includes the Platform Service Fee
• Transactions are between you and the Trader
• KasiBuddy is not a party to the sale
• You must verify product details before purchasing

Booking Services

When booking services:

• Provide accurate information about the service required
• Be available at the agreed time and location
• Pay the agreed amount
• Report any issues within 24 hours of service completion

Prohibited Actions

Consumers must not:

• Harass or threaten Traders, Drivers, or Ambassadors
• Attempt to transact outside the KasiBuddy platform
• Leave false or malicious reviews
• Use the platform for illegal purposes
• Share account access with others

Consumer Rights

Right to Information

You have the right to accurate information about goods and services, including pricing, specifications, and Trader details.

Right to Safety

You have the right to expect that services will be performed safely and professionally. Report any safety concerns immediately.

Right to Privacy

Your personal information will be protected according to our Privacy Policy and POPIA regulations.

Right to Redress

You may report unsatisfactory goods or services through our dispute resolution process.

Trader Responsibilities

Registration Requirements

Traders must:

• Provide valid South African ID number
• Submit accurate contact information
• Verify phone number and email address
• Complete identity verification (KYC) with required documents
• Agree to monthly subscription terms
• Maintain active subscription for platform access

Subscription Terms

• R49.90/month for Seller Plan (30 products)
• R49.90/month for Service Provider Plan (5 services)
• R94.90/month for Trader Pro Plan (50 products + 15 services)
• Monthly auto-renewal unless cancelled
• No commissions on sales or service fees
• 24-hour notice required for cancellation

Platform Service Fee

KasiBuddy applies a Platform Service Fee to all transactions. This fee:

• Is included in the price displayed to customers
• Covers payment processing, security, and platform operations
• Replaces traditional marketplace commissions
• Is clearly shown in your earnings breakdown

Product Listings

Traders must ensure:

• Accurate descriptions and clear photos
• Honest representation of condition and quality
• Compliance with South African law (no illegal items)
• Timely updating of availability and pricing

Service Offerings

Service Providers must:

• Clearly define service scope and limitations
• Provide qualifications or experience where relevant
• Maintain professional conduct
• Carry necessary tools and materials
• Honor agreed appointment times

Prohibited Items & Services

Tax Responsibilities

Traders are responsible for:

• Registering for tax if required by SARS
• Keeping accurate financial records
• Paying applicable taxes on income
• Complying with VAT regulations if applicable

Driver / Delivery Partner Terms

Registration Requirements

KasiBuddy Drivers must:

• Possess valid South African driver's license
• Maintain roadworthy vehicle with current license
• Have valid vehicle insurance
• Pass background check
• Complete KasiBuddy Delivery orientation
• Provide valid ID and proof of residence

Independent Contractor Status

Delivery Partners are independent contractors, not employees. You are responsible for:

• Your own tax obligations
• Vehicle maintenance and fuel
• Insurance premiums
• Operating hours and schedule
• All costs associated with your vehicle

Delivery Fees and Payments

• Set your own delivery rates within platform guidelines
• Receive 100% of delivery fees (no deduction)
• Weekly payouts to registered bank account
• Minimum delivery fee: R25 within 5km radius
• Minimum payout withdrawal: R250

Liability and Insurance

• You are liable for goods in your possession
• Must report damages or losses immediately
• Recommended minimum R50,000 goods-in-transit insurance
• KasiBuddy is not liable for delivery disputes
• You are responsible for your own safety and security

Code of Conduct

Delivery Partners must:

• Maintain professional appearance
• Be punctual for collections and deliveries
• Handle packages with care
• Respect Consumer privacy and property
• Report safety concerns immediately
• Maintain a valid driver's license at all times

Ambassador Program Terms

Registration Requirements

Ambassadors must:

• Be at least 18 years of age
• Provide valid South African ID number
• Submit accurate contact information
• Verify phone number and email address
• Complete identity verification (KYC) with required documents
• Agree to Ambassador Program terms

Commission Structure

• Base Rate: R15 per active trader referral
• Team Bonus: Up to R18 per referral (based on team size)
• Referral Requirements: Referred traders must maintain active subscription
• Payment: Commissions paid monthly, min withdrawal R50
• Frozen Earnings: Must reach 100 recruits to withdraw

Team System

• Team Size: Maximum 10 members per team
• Team Management: Each team has a designated Manager
• Invite System: Team members can invite others once team size ≥ 5
• Recruit Requirements: Each team must have at least 500 total recruits
• Commission Levels: Team size 5-9 = R16/recruit, 10+ = R18/recruit

Achievement Badges

Ambassadors can earn the following badges:

• Rising Star: 10 recruits
• Junior Ambassador: 25 recruits
• Ambassador: 50 recruits
• Pro Ambassador: 100 recruits
• Elite Ambassador: 200 recruits
• Ambassador Legend: 500 recruits
• Team Player: Joined a team
• Recruiter King: Most recruits in a month
• Top Performer: Top 10% of ambassadors

Code of Conduct

Ambassadors must:

• Promote the platform honestly and accurately
• Not make false or misleading claims
• Not spam or harass potential recruits
• Respect privacy of all users
• Comply with all platform policies
• Not engage in fraudulent recruitment practices

Team Name Policy

Team names must be:

• Professional and appropriate
• Not offensive or discriminatory
• Unique (no duplicate team names)
• 3-30 characters in length
• Subject to approval by KasiBuddy

Termination

Ambassador accounts may be terminated for:

• Fraudulent recruitment practices
• Harassment or abuse of potential recruits
• Violation of any platform policies
• Illegal activity
• Misrepresentation of the platform
• Spam or unsolicited marketing

General Terms & Conditions

Acceptance of Terms

By using KasiBuddy, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and all applicable laws and regulations.

Platform Service Fee

KasiBuddy charges a Platform Service Fee on all transactions. This fee:

• Is included in the displayed price
• Is transparently shown at checkout
• Covers payment processing, security, and operational costs
• Replaces traditional marketplace commissions
• Is non-refundable once a transaction is complete

The exact fee percentage is subject to change with reasonable notice. Current fee structure is always displayed during checkout.

Modification of Terms

KasiBuddy reserves the right to modify these terms at any time. Continued use after changes constitutes acceptance. Users will be notified of significant changes via email and platform notifications.

Platform Availability

We strive for 24/7 availability but do not guarantee uninterrupted service. We may suspend access for maintenance, upgrades, or security reasons.

Intellectual Property

All platform content, trademarks, and logos are property of KasiBuddy (Pty) Ltd. Users retain ownership of their content but grant KasiBuddy license to display it.

Limitation of Liability

KasiBuddy is not liable for:

• Transactions between Users
• Quality of goods or services
• Delivery delays or issues
• User conduct or disputes
• Technical issues beyond our control
• Any indirect or consequential damages

Dispute Resolution

All disputes shall first attempt mediation through KasiBuddy support. Unresolved disputes may be referred to:

• Arbitration in accordance with the Arbitration Act of South Africa
• The courts of Johannesburg, South Africa
• Each party bears their own costs
• Class action waivers apply

Governing Law

These terms are governed by South African law, specifically:

• Consumer Protection Act 68 of 2008
• Protection of Personal Information Act 4 of 2013 (POPIA)
• Electronic Communications and Transactions Act 25 of 2002
• National Credit Act 34 of 2005 (where applicable)

Termination

KasiBuddy may suspend or terminate accounts for:

• Violation of these terms
• Illegal activity
• Fraudulent behavior
• Non-payment of subscription fees
• Harm to other Users
• Submission of fraudulent documents
• Abuse of platform features

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

Force Majeure

KasiBuddy shall not be liable for any failure or delay caused by events outside our reasonable control, including natural disasters, pandemics, government action, infrastructure failure, or cyber attacks.

Contact Information

For questions about these Terms:

• Email: support@kasibuddy.com
• Phone: +27 79 244 2008
• Address: Johannesburg, Gauteng, South Africa
• Information Officer: general@kasibuddy.com